You get what you (don't) pay for

Update: This is now fixed.

There's this nagging message from AVG Free that came up just a few hours ago. The Update Manager says that update has failed because "A .bin file was missing."

My immediate reaction was, "Whoa! Something corrupted my install?" Before investigating further, though, I opted to download the updates manually. And what do you know:

You get what you (don't) pay for. :( on TwitPic

A broken link. The support forum doesn't reveal much, except that the recent update was corrupted, and a new set of files is on its way.

I wonder how the paid version fared. Would there be an SLA for providing a fresh set of updates? There should be. I used to work for an anti-virus company, and though I didn't have direct client (users) interaction, I understood from the support point-of-view how critical updates were and the pressure it took to ship fresh ones out the door.

Here's hoping the AVG guys are up to par. They've been doing great so far.

Comments

  1. i booted into windows today to do some work (working from home on a sunday? pathetic isn't it?) and got that message. i am beginning to enter the first stage of paranoia thinking the wife installed something on Windows that enabled a backdoor and groaning at the possibility of downloading and reinstalling the latest avg version. good thing i started processing my newsfeeds first.

    thanks!

    ciao!

    ReplyDelete
  2. Right, blame the Windoze-using CEO/CFO of the household. ;)

    Yeah, reinstalling won't work. Guess we just have to wait -- twiddle our thumbs that no new rogue is going to exploit this 'hole'. To minimize exposure, though, use Linux (TM).

    ReplyDelete
  3. in a household of two with the alpha male (by default) using linux on both the desktop and laptop, i don't see anybody else to blame. :0

    you are not suggesting i blame myself do you? /lol

    ciao!

    ReplyDelete
  4. and I thought it was just our computers here at home. Hee. Have a good day. God bless.

    ReplyDelete

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